// support
How can we help your family?
Search common answers, browse topics, or reach a real person on our family success team.
Popular:
// quick help
Jump to a topic.
Getting started
Set up your account, add a student, and run the first session.
See answersBilling & plans
Passes, payments, upgrades, receipts, and refunds.
See answersStudent accounts
Seats, profiles, progress, and switching between students.
See answersTechnical help
Devices, browsers, the workspace, and troubleshooting.
See answers// common questions
Quick answers, no runaround.
Open your parent dashboard and click "Add Student," then enter their name, age range, and avatar and save. You can add students up to your plan's seat limit - Starter Family includes 1 seat and Growth Family includes up to 3.
Still stuck? Talk to a real person.
No ticket maze and no bots. Message our family success team and a real person replies - usually within a few hours, Monday to Friday.