How can we help your family today?
Getting started
Set up your account, add a student, and run the first session.
8 articles →◈Billing & plans
Manage your subscription, change plans, refunds, and receipts.
11 articles →☻Student accounts
Seats, profiles, progress, and switching between courses.
9 articles →NNova & AI safety
How the AI mentor works and how we keep it safe for kids.
7 articles →▤Courses & content
Course structure, age ranges, certificates, and journeys.
12 articles →⚙Technical help
Devices, browsers, the workspace, and troubleshooting.
10 articles →Browse help by topic.
Getting started
Set up your account, add a student, and run the first session.
Create your parent account
Start from checkout or an invitation email, then set your password and household details.
Add your first student
Create a student profile with a name, age range, avatar, and starting course.
Pick the right first course
Start with Python for the right age range, or choose a journey if your child already has a goal.
Open the course player
Students launch lessons from their dashboard and work through short, guided activities.
Understand modules, lessons, and activities
Courses are organized into modules, two lessons per module, and hands-on activities inside each lesson.
Use Nova for the first time
Nova can explain, hint, and debug while keeping the student doing the thinking.
What parents should check after week one
Look for lessons completed, XP earned, streaks, and projects your child can explain.
Recommended weekly rhythm
Most families do 2-4 sessions per week, around 30-45 minutes per session.
Billing & plans
Manage your subscription, change plans, refunds, and receipts.
Starter Family vs Growth Family
Starter supports one student; Growth supports up to three student seats.
Semester Pass billing
Semester Pass provides six months of access, paid upfront, at $174 for Starter or $198 for Growth.
Annual Pass billing
Annual Pass provides twelve months, paid upfront, at $276 for Starter or $324 for Growth, our strongest monthly-equivalent value.
Legacy monthly plans
Monthly plans are no longer sold, but existing monthly families can keep their current plan or schedule a move to a Semester or Annual Pass.
Upgrade from Starter to Growth
Growth adds more student seats for families with multiple children.
Cancel a subscription
Cancel from the Stripe customer portal; access continues through the current paid period.
Update payment method
Use the billing portal to add or replace a card securely through Stripe.
View receipts and invoices
Receipts are emailed after payment and are available through the billing portal.
What happens when payment fails
We notify the parent account and keep the household informed before access changes.
Free grants and trials
Some households may have admin-issued access grants with a clear expiration date.
30-day money-back guarantee
For a first purchase, email support@generationstem.org within 30 days for a full, no-questions-asked refund.
Student accounts
Seats, profiles, progress, and switching between courses.
Create a student profile
Parents can create student profiles from the account selector or parent dashboard.
Switch between students
Use Switch Account to move between parent and student views without signing out.
Change a student avatar
Students can personalize their icon so the dashboard feels like theirs.
Enroll a student in a course
Students can begin courses from the dashboard or catalog when seats are available.
Track XP and level
XP reflects activity completion and levels become harder to earn over time.
How streaks work
Streaks reward consistent daily activity and reset when a day is missed.
Achievements explained
Achievements recognize progress milestones, course completions, and productive habits.
Student dashboard overview
The dashboard shows enrolled courses, current progress, XP, streaks, and achievements.
Parent view of student progress
Parents can review enrolled courses, completed activities, and course-level progress.
Nova & AI safety
How the AI mentor works and how we keep it safe for kids.
What Nova does
Nova explains concepts, gives hints, helps debug, and encourages persistence.
Why Nova does not just give answers
Nova is designed to ask first, hint next, and explain when students need more support.
What context Nova sees
Nova receives the current course, module, lesson, activity, prompt, explanation, starter code, and student question.
Minor safety guardrails
Nova avoids unsafe instructions, credential collection, and off-platform contact suggestions.
Rate limits and fair use
Nova usage is rate-limited to keep costs predictable and prevent abuse.
When Nova is unavailable
The course player falls back gracefully so students can keep reading and building.
Voice playback and autoplay
Students can play activity audio and control whether it autoplays on future activities.
Courses & content
Course structure, age ranges, certificates, and journeys.
Course structure
Most courses include 8 modules, 16 lessons, and many short hands-on activities.
Why courses take 6-8 weeks
The pacing leaves room for families who move faster or slower week to week.
Kids courses vs teen courses
Kids courses use friendlier contexts; teen courses use more mature real-world projects.
Learning Journeys explained
Journeys sequence courses so skills compound instead of feeling random.
Python as a foundation
Python courses are natural starting points for many advanced teen tracks.
Cybersecurity safety posture
Cyber labs are ethics-first and avoid real-world target testing.
Finance and blockchain simulations
Finance and DeFi activities use approved data and simulations, not real funds.
Course workspace workflow
Courses use the workspace that fits the subject, from terminals to live previews to browser-based code labs.
Certificates of completion
Students earn certificates when they complete all required course work.
What counts as progress
Progress is based on completed activities, lessons, modules, and course milestones.
Can students jump around?
The course map helps students understand what is next while still preserving progression.
How new courses are added
Generation STEM expands the library through structured, project-based course releases.
Technical help
Devices, browsers, the workspace, and troubleshooting.
Supported devices
A laptop, desktop, or Chromebook with a keyboard is best for coding courses.
Supported browsers
Use the latest Chrome, Edge, Safari, or Firefox for the best course-player experience.
No downloads required
Workspaces run in the browser so families avoid local setup problems.
Code will not run
Check the activity instructions, console output, and any Nova hint before retrying.
Live preview is blank
For web courses, verify the HTML structure and look for syntax errors in the preview panel.
Terminal output looks wrong
Compare the expected goal to stdout/stderr and rerun after small fixes.
Reset starter code
The reset action restores the original starter code after confirmation.
Download student code
Students can download their current work when they want a local copy.
Audio will not play
Check browser autoplay settings and verify the activity audio has generated.
Contact support with details
Send the course, lesson, activity, browser, device, and a screenshot if possible.
Quick answers to common questions.
Still stuck? A real human will help.
No ticket maze. Email our family success team and a person - not a bot - replies, usually within a few hours.